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Refunds & Returns

When you buy from worfieldplants.co.uk we want you to be happy with your purchase. However, we know
sometimes you may wish to return products you have bought from us.

If you change your mind:
  • If you want to return a product you have bought online from worfieldplants.co.uk because you have
    changed your mind, please contact us within 14 days of receipt, so we can arrange collection by our
    parcel carrier.
  • Please package the product securely for collection.
  • We ask that you look after the product whilst it’s in your possession and that when you return the
    product to us you also let us have all the original packaging, tags, labels and accessories.
  • Refunds will be processed within 5 working days of the goods being received by us.
If your product arrives damaged or is faulty:
  • If any of our products arrive damaged or faulty, please contact us as soon as possible so that we can
    rectify the problem to your satisfaction.
If you would like to exchange or replace a product:
Return charges:
  • If you are returning a damaged or faulty product, we will pay for the cost of your return. If your return
    is for any other reason, you will be responsible for the cost of returning the product to us (this
    includes the cost of Worfield Plants arranging for collection of products where you have requested
    this).
  • Please note that if you do not return the product to us within 14 days of cancelling your order, you
    will be responsible for our costs in recovering that product from you.
  • f you are returning all of your order, we will refund the original delivery charge (if paid) in full.
Obtaining your refund
  • If you are entitled to a refund, we will refund you directly onto the card that was used to make the
    purchase.
  • Refunds for products purchased under a promotional offer will be based on the terms of the
    promotional price. Your statutory rights are not affected.
And finally:
  • Nothing in this policy affects your statutory rights.
  • Worfield Plants is a trading division of Boningale Limited, a Company Registered in England, Company
    number 00651044
  • Registered Address, Boningale Nurseries, Holyhead Road, Albrighton, Wolverhampton, West
    Midlands, WV7 3AT